Izella Tax Relief Policy

 At Izella Tax Relief, your privacy, security, and trust are extremely important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you engage with our services, visit our Daly City office, or contact us online or by phone.

Who We Are

Izella Tax Relief is a trusted tax negotiation and mediation firm, based in Daly City, California, serving clients across San Francisco and nationwide. We specialize in resolving IRS and state tax issues for individuals and small businesses through expert services like:

• Offer in Compromise

• IRS Payment Plans

• Audit Representation

• Penalty Abatement

• Wage Garnishment & Levy Relief

• Trust Fund Recovery Defense

• Tax Resolution for FTB, EDD, and BOE

Led by Izella Lui, a certified tax resolution specialist and NTPI Fellow®, we are committed to helping clients achieve lasting relief and a financial fresh start.

What Information We Collect

When you contact us or use our services, we may collect:

• Personal Information: Full name, contact info, tax documents, Social Security number (SSN), employer details, etc.

• Financial Information: Tax filings, income data, liabilities, and relevant IRS/state correspondence.

• Digital Information: When visiting our website, we may collect cookies, IP address, browser details, etc.

We only collect what’s necessary to evaluate your case and provide resolution services effectively.

How We Use Your Information

We use your information to:

• Evaluate your eligibility for tax resolution services

• Communicate with you regarding your case

• Prepare filings or responses to the IRS and state agencies

• Advocate on your behalf before tax authorities

We never sell or share your data with third parties, unless legally required or with your explicit consent.

Confidentiality & Security

We take your privacy seriously. All client records are stored securely and accessed only by authorized staff members. We use encrypted systems, secure document handling practices, and internal protocols to safeguard sensitive information.

Your Rights

As our client or website visitor, you have the right to:

• Request a copy of the personal data we hold

• Ask us to update or correct your data

• Withdraw consent at any time (if applicable)

• Request deletion of your data, where legally permissible

For any privacy-related concerns, email us at Relief@IRSProblemSolvers.tax or call 415-818-6899.

Communication & Contact Policy

By submitting your contact information on our website or calling our office, you consent to receive communications from our team via phone, email, or text. You may opt-out of non-essential communication at any time.

Office Consultations & Online Interactions

We strongly encourage in-person consultations at our Daly City office (151 87th Street, Suite #12). However, we also offer secure, confidential consultations by phone or video for clients outside the Bay Area.

Legal & Ethical Standards

Izella Tax Relief complies with all federal and California state laws regarding tax representation and privacy. Our firm operates with full licensure through the U.S. Department of the Treasury, and Izella Lui is authorized to represent clients in all 50 states.

Updates to This Policy

We may occasionally update this policy to reflect changes in law or service practices. The updated version will always be available at www.IRSTaxRelief.tax.